Member Services

A woman uses the Benton REA and PowerNET payment kiosk at Prosser's Lep-Re-Kon Harvest Foods.

New Payment Kiosks at Harvest Foods and Yoke’s Fresh Market

Pay with cash, card or check during store hours Benton REA’s two new payment kiosks are at Lep-Re-Kon Harvest Foods in Prosser and Yoke’s Fresh Market in West Richland. Benton REA and PowerNET bills can be paid at the kiosks using cash, check or card anytime the stores are open. Payments are posted to members’…

Comparison of ACSI Scores (from ACSI) - Members give Benton REA and 89 Satisfaction rating, higher than Southwest Airlines, Nike, Apple, Touchstone average, National Co-op Avg., Wal-Mart, Investor-owned avg., Municipal utility avg., DISH Network and Facebook

Members Give Benton REA An 89 Satisfaction Rating

For the fifth year in a row, Benton REA members gave their electric cooperative an 89 out of 100 rating in the American Customer Satisfaction Index questions included in the annual satisfaction survey. Each year, Benton REA seeks to understand members’ satisfaction with the cooperative to improve customer service, reliability, and the quality of our…

A young mom and her young son crouch together along a trail through tall grass.

Members Support and Benefit from Power to Care Bill Assistance Program

In September 2020, Benton REA launched the Power to Care bill assistance program. One year later, the program is still helping members get through the pandemic together. Donating to the fund Each month, 449 members of the co-op choose to round up their electric bill to the nearest dollar, or to donate $1, $5 or…

A man and woman lean on the kitchen countertop looking at an i pad the man is holding

Get Paid Your Way: New Options for Ownership Credits

Benton REA has made it easier and more convenient than ever to get paid your ownership credits. Members can now receive their Benton REA capital (ownership) credit payments as an electric bill credit. By purchasing electricity from Benton REA, you are a member-owner. Your ownership is reflected in credits allocated to you based on the…

a word bubble in red, grey and black with words like energy, service, REA, good, power, Benton and other smaller words

Are You Satisfied?

For some members, the chance to let us know is coming soon. If you are one of the randomly selected Benton REA members to receive our 2021 survey postcard this month, please take 10 minutes to answer our questions. Each year, Benton REA seeks to understand our members’ satisfaction with the cooperative, in order to…

a mother and her child, about 10 months old, pose for a photo on a path with tall grass on either side of them

Benton REA Members Pay Neighbors’ Electricity Bills

Benton REA members who need assistance paying past-due electric bills may qualify for help from fellow co-op members through the Power to Care program. To receive Power to Care funds, you must: Be a residential member of Benton REA, Have a past due balance on your electric account, or have received a electric disconnection notice,…

Electric vehicle Level 2 charging stations can be installed inside or outside a home. This one is installed outside. Register your electric vehicle with Benton REA before you install a Level 2 charger and receive $100

Register Your EV, Get $100

Benton REA members can receive up to $100 from Benton REA toward the purchase of an electric vehicle when they register them with the co-op. Members will receive $100 for electric vehicles purchased before a Level 2 charger has been installed in their homes or businesses where the vehicles will be charged. Members can receive…

Chevy Bolt electric vehicle charger is plugged in and charging the battery

How Long Will an EV Battery Last?

How long will an electric vehicle battery last, and what is the price to replace it? The response is often “it depends.” Many electric vehicle models come with an eight-year/100,000 mile warranty, but some do not. While there is little agreement in the EV industry as to how long a vehicle battery will last, there…

A Tesla electric vehicle is parked on a grassy area next to a gravel road with evergreen trees and blue sky behind it. Photo courtesy of Tesla

The Thrill of Electric Vehicles

Electric vehicles aren’t just for city driving anymore If you want a really powerful car—one that can accelerate from 0 to 60 mph in fewer than 3 seconds—consider the NIO EP9 electric vehicle. Be prepared to open your wallet, though. It costs more than $1 million. Modest versions of electric cars offer a respectable kick.…

Graph of levelized billing payments

On a Budget? So Is Your Utility Bill

If your electricity use is higher in the winter and summer months, but your budget doesn’t ebb and flow with the temperature, Benton REA’s budget billing might be right for you. Budget billing eliminates seasonally fluctuating payments and helps families stay within their monthly budgets. The amount you pay will not be equal every month,…