Contact Us

Report an Electric Outage

Call 509-786-2913 or 1-800-221-6987

Report Via Your SmartHub Account

Main Phone Number

800-221-6987

Mailing Address

PO Box 1150
Prosser, WA 99350

Billing Information

509-786-2913

Payment Line: 844-255-3685

When calling about your electric account, please be prepared to give the name and account number that appears on your bill. Your account number identifies your electric service on our system and helps speed up responses to questions you may have about your account.

Contact Billing

Energy Conservation
and Rebates

509-786-8265

Contact Member Services

Engineering and
New Construction

509-786-8252

Contact Engineering

PowerNET Internet, Computer Repair and IT

509-786-4004

Contact PowerNET
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Prosser Office

  • 402 7th St. Prosser, WA 99350
  • Office Hours: Monday - Thursday 7 a.m. - 5 p.m.
  • Warehouse Shipping & Receiving Hours: Monday - Thursday 7 a.m. - 4 p.m.

West Richland Office

  • 6095 W. Van Giesen West Richland, WA 99353
  • Office Hours: Monday - Thursday 7 a.m. - 5 p.m.
  • Warehouse Shipping & Receiving Hours: Monday - Thursday 7 a.m. - 4 p.m.
PowerNET logo

Prosser Office

  • 402 7th St. Prosser, WA 99350
  • Office Hours: Monday - Friday 7 a.m. - 5 p.m.
  • Phone Support Hours: Monday - Thursday 7 a.m. - 6 p.m.
    Friday - Sunday 9 a.m. - 5 p.m.
  • Warehouse Shipping & Receiving Hours: Monday - Thursday 7 a.m. - 4 p.m.