Understanding My Billing Statement
The following example is a residential electric AND internet COMBINED billing statement. Your bill may have different features and charges. Scroll down for definitions of terms that may be on your bill.
Please call 509-786-2913 if you have questions about your bill.
Front Side of Bill
Back Side of Bill
A - Contact Us
Look here for ways to contact our office, to make a payment or ask a question.
B - Message Center
Important messages about your account and payments will be listed here. This is also where you can learn about new services and events for co-op members.
C - Billing Summary
Here you will find your past payments, current charges and total charges due.
D - Payment Stub
If you’re mailing your payment, include with it the bottom third of your billing statement. The front includes the amount due and account information. The back includes a form to update your contact information and lists other ways to pay. If you read your own meter, your payment stub will include a space to record this. Turn this page over for all your payment options.
E - Energy Use Graph and Comparison Chart
Compare your current energy use to previous months and last year with this 24-month graph and chart. Knowing the length of your billing period and the average temperature during that time can help you understand changes in the amount of electricity you use.
F - Billing Details
For each of your electric accounts, look here for the meter number, rate schedule, service dates, meter read and total kWh use as well as how these charges are calculated. PowerNET account charges will also be listed here.