Payment Options & Services

If you are struggling to stay up to date on your bill, please call us at 509-786-2913. We have options such as payment arrangements, low-income discounts and levelized billing plans to get you back on track. 

For other financial assistance, members can contact the following community organizations: 

Washington 2-1-1

• Dial 211
• Washington 211 Website

Benton Franklin Community ActionCommittee

• Pasco: 509-545-4042

LIHEAP - Low Income Home EnergyAssistance Program

• Benton County: 509-545-4042
• Yakima County: 509-955-7100
• Weatherization Programs 

Washington State Department of Socialand Health Services

• Housing and Essential Needs
• Heat and Eat Program 
• Apply for Assistance: 877-501-2233
• Office Locator 

Veterans' Associations

• WA Dept. of Veteran's Affairs -Veteran's Assistance/Relief Fund: 800-562-2308
• Columbia Basin Veterans Center: 509-545-6558
• Benton and Franklin Counties Veteran Service Office: 509-545-6558 ext. 23 
• Richland VA Clinic: 509-946-1020
• Yakima Valley VA Clinic: 509-966-0199
• Yakima Valley Vet Clinic: 509-457-2736

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Levelized budget billing averages your electricity use over the last 12 months to determine your monthly payment amount. You will receive a bill every month showing how much electricity you used, the levelized payment due, and the current balance on your account. You can request levelized billing any time throughout the year.

For more information or sign-up call a member experience representative at (509)786-2913 or visit one of our offices. 

Benton REA offers a $33 discount for qualifying low-income seniors and low-income disabled members.  

Application and Eligibility Criteria

List of Acceptable Documents

Discount eligibility must be renewed every 3 years.

Power to Care offers payment assistance to income qualified members. The amount received depends on family size, household income and amount due on the account. Power to Care assistance may be granted to a member household once per calendar year.