Member Services

Cover Image of the 2019 Ruralite Calendar

Where’s My Calendar?

1,000 copies of Ruralite’s 2019 calendar are available to be picked up at either Benton REA office located in Prosser or West Richland. To save on the cost of printing and mailing a calendar to every Benton REA member, Benton REA’s member services department chose to not insert calendars into Ruralite magazines this year. By…

High School graduates wearing graduation gowns and holding their caps above their heads

Scholarships Available for Members’ Children

Your son or daughter could earn one of five $8,000 scholarships from Benton REA if he or she applies by January 4, 2019. Current high school seniors whose parents are members of Benton REA and whose main residence is within Benton, Yakima or Lewis counties are eligible to apply for a Benton REA college scholarship. The cooperative…

89

Members Rate Benton REA Higher than National Satisfaction Score

For the second year in a row, you gave Benton REA an ACSI (American Customer Satisfaction Index) score of 89 out of 100. You rated Benton REA 12 points higher than the cooperative utility industry in the 2018 ACSI report. In July, Benton REA hired an independent company to survey 250 members. Members who responded…

Member Paying Bill at Prosser Office

Benton REA and PowerNET Expand Office Hours

Starting October 1, Benton REA and PowerNET will open earlier in Prosser and will remain open during the lunch hour in West Richland. The expanded office hours will allow members to speak with a member service representative as early as 7 a.m. on the phone and in person at the Prosser office. The West Richland…

Lady making an online payment with a credit card

Now Accepting American Express

Along with Visa, Mastercard and Discover Card, American Express has joined the list of debit/credit payment options available to Benton REA members and PowerNET customers. Automated Payments To update your automated payments with your American Express card, simply log in to your SmartHub account or speak to one of our member service representatives. Signing up…

Co-op Solar Logo and photo of woman standing next to a solar farm

Benton REA Hosts Community Solar Classes

Join your neighbors at Benton REA’s upcoming community solar class or online webinars to learn how you can help bring community solar to West Richland. This summer, Benton REA members can participate in the co-op’s first community solar project. Enrollment opens Monday, August 6, 2018, for 550 solar blocks in a 30 kW array to…

A young woman looking inside a mailbox

Members Selected for Satisfaction Survey

Each year, Benton REA seeks to understand our members’ satisfaction with the cooperative. Our members are the reason the co-op exists and we wish to meet your expectations in customer service, reliability and quality of service. One way to learn how Benton REA is perceived is through a survey. A random sample of Benton REA members…

Benton REA 2018 scholarship recipients: Jared Robinson, Claire Schaef, Talita Rogers, Cassandra Baune and Fletcher Smith.

$8,000 Benton REA Scholarships Awarded

Benton REA awarded one Trade & Technical and four Academic scholarships to local graduating high school seniors at the cooperative’s 81st Annual Meeting on February 10. Talita Rogers, daughter of Mark and Patricia Rogers of Prosser, was the recipient of the $8,000 Trade & Technical scholarship. Recipients of the $8,000 Academic scholarships all reside in…

Nathan Cahoon and Taylor Smith

Local Students Bound for Washington, D.C.

Two area students have been selected to represent Benton REA on the National Rural Electric Cooperative Association’s (NRECA) Electric Cooperatives Youth Tour, June 7-14, 2018, in Washington, D.C. Taylor Smith, a sophomore at Hanford High School, and Nathan Cahoon, a junior at Richland High School, will join several other students from Washington and Oregon on…

Graph comparing Levelized billing with traditional billing - consistent vs. erratic

Smooth Out the Seasonal Highs and Lows of Your Electric Bill

Stay in control of your monthly bills as we smooth out your seasonally fluctuating payments with Benton REA’s levelized billing plan. Briefly, this is how the program works: Your levelized billing amount is determined by averaging your electricity use of the 12 most recent months. You will receive a bill every month showing how much…